Total Care — White-Glove Managed IT

Description

A Full IT Department for Less Than One Employee

Your business depends on technology working. Every minute of downtime costs money — lost sales, missed deadlines, frustrated customers, idle employees. Total Care eliminates that risk with unlimited support and a dedicated technician who knows your systems inside and out.

What Your Business Gets

• Everything in the Protect Plan — Maintenance, security, priority support, and emergency fixes
• Unlimited Remote Support — No caps, no per-ticket fees. Your team calls as often as they need to
• Same-Day Response (2 Hours) — We start working on any issue within 2 hours of your call
• Dedicated Technician — The same person handles your account every time. They know your systems, your software, your people
• New Employee & Device Setup — New hire? New laptop? We configure it remotely — email, apps, security, printers — ready to go
• Data Backup Monitoring — We verify your backups are running and your business data is protected
• Network Support — WiFi, printer, VPN, and connectivity issues resolved without waiting for an on-site visit
• Quarterly IT Review — A full system audit with recommendations — like having a CTO check in every quarter

The Math

A 20-person company on Total Care pays $1,199/month for unlimited IT support with a dedicated technician. An entry-level IT hire in the US costs $4,500-6,000/month in salary alone — before benefits, equipment, training, and management overhead. And one person cannot be available 12 hours a day, 6 days a week.

Built for businesses with 5-100+ employees who need reliable IT but are not ready for a full-time hire. No contracts. Cancel anytime.

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